Bad reviews need immediate attention. Get instant WhatsApp alerts with AI-drafted recovery responses.
Fly Assistant
online
⚠️ Urgent: 1-Star Review
Your Business Name
Customer says:
"Were late for meeting"
📝 Suggested Response:
"We sincerely apologize for your disappointing experience..."
👉 Reply 1 to send as-is
💡 Or tell me how to change it
2:55 PM
Type a message...
The first hour after a negative review is critical. Here's why:
of customers who get a quick, empathetic response will update or remove their negative review
of customers expect a response to their negative review within one week, many within hours
of consumers are more likely to visit a business that responds to negative reviews professionally
A customer leaves a 1-star or 2-star review on your profile
Fly sends an urgent WhatsApp notification immediately
Get a professional, empathetic response drafted by AI
Turn unhappy customers into loyal advocates
1-star and 2-star reviews are flagged as priority and sent to your WhatsApp immediately. No more discovering bad reviews days later.
Our AI drafts professional, empathetic responses designed to address the customer's concerns and show you care about making things right.
Quick, professional responses show potential customers that you take feedback seriously and are committed to customer satisfaction.
Many unhappy customers become your biggest advocates when you respond quickly and genuinely. Some even update their reviews after a good experience.
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